Your information is private. Cbus takes the utmost care with your personal information. We only collect information that is necessary for your membership.

We will only use your information:

• To establish your membership account;
• To process contributions;
• To enable benefit payments;
• To assist in the collection of employer contributions for your account;
• For correspondence;
• To search for any unclaimed benefits you may have;
• To keep you informed about membership opportunities; and
• To enable Cbus or an approved service provider to conduct member and employer research by contacting you to canvass your views on services, existing and new products.

This is in accordance with the National Privacy Principles, as set out in the Commonwealth Privacy Act 1988. Calls to the Service Centre may also be monitored to assess the quality of the service.

What makes up our information profile?

The personal information Cbus collects from you, or through your employer, includes your contact details, date of birth and TFN. Over time, this will be supplemented with financial and other information necessary to administer your Cbus membership.

If we make a benefit payment to you, we will need further information from you, such as identification documents. This is in order to ensure correct payment details. To assess your eligibility for insurance cover or for the assessment of a claim, more information may be collected from you or your medical practitioners, or from your employer. Cbus would only collect such information with your consent.

How your information is protected

Cbus has strict security measures in place. The staff members who handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse.

Cbus outsources the administration of its member and employer records to an external superannuation administration company and contracts with life insurers and other service providers to provide services to you. They are authorised to only use your personal information under the strictest confidence.

Cbus believes it is important that employer contributions are paid regularly and any late or non-payments are identified so steps can be taken to recover late contributions. As part of the process of monitoring contributions Cbus, from time to time, supplies fund sponsors with information on contributions received for members who are working on sites where an award, industrial agreement or enterprise bargain agreement is in place.

The Fund's debt collection agency may also be provided with access to information for the purposes of collecting outstanding contributions. Confidentiality agreements with staff and service providers ensure your details are not passed on to any unauthorised third party.

Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law. For example, Cbus is required to report information to the ATO. Keep your membership number and PIN safe to further protect your privacy.

If you would like to know more

As a member of Cbus, you may ask to see the information held about your membership and to have it corrected if necessary. Call the Cbus Service Centre on 1300 361 784 if you would like further details on the personal information that Cbus holds and how it is used, or for information about your account, benefit claims or other administrative matters.