Services and resources for vulnerable members
We are committed to serving all our members. This includes assisting members who have unique personal needs. Learn more about the services and resources available.
Learn moreWe are experiencing higher-than-usual traffic, some members may experience intermittent issues with the Cbus App and Cbus Member Portal, as well as longer wait times for phone calls. See our cyber security update.
Frequently asked questions
Our most common questions asked by members
Contact details
Call 1300 361 784
8am - 8pm (AEST/AEDT) Monday to Friday.
Overseas Callers
+612 8571 6550
Making a complaint
If you’re unhappy with our service or products it’s important we hear from you.
Make a complaint