Services and resources for vulnerable members
We are committed to serving all our members. This includes assisting members who have unique personal needs. Learn more about the services and resources available.
Learn more{ "theme": "super", "title": "Ways to get help", "description": "Choose your reason for contacting Cbus and we’ll direct you to the right place.", "primaryTopic": "", "secondaryTopic": "", "primaryTopics": [ { "id": "pt84405b82-2d0c-4497-bf70-5f5e7458fdd0", "value": "Insurance", "secondaryTopics": [ { "id": "st4c0b2cfc-e3a5-4c9d-bafd-e1303f68980d", "value": "Change, update or cancel my insurance", "title": "Insurance | Change, update or cancel my insurance", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st662e60b6-c8ad-4a65-9199-53821eff8484", "value": "Making an insurance claim", "title": "Insurance | Making an insurance claim", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "acebe6fb26-0cc3-4817-acbe-17dca9aaf592", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st4219f46b-0d20-4e20-b5c7-67b405de59b6", "value": "Something else", "title": "Insurance | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt343ae767-7b32-4ed0-ba93-b2d1e988f0d6", "value": "Adding to super", "secondaryTopics": [ { "id": "st2ff778b1-6bbc-44b4-8f7e-ea7f0a1b3014", "value": "Consolidating super", "title": "Adding to super | Consolidating super", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st73c8afed-22b5-4e98-bbab-c6268a60c0c6", "value": "Personal contributions", "title": "Adding to super | Personal contributions", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "stfcf54c6e-a9f1-41bf-bf0a-7a50a743f364", "value": "Something else", "title": "Adding to super | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt93c5d238-46b2-4716-890c-f85eaaa5d211", "value": "Making a withdrawal", "secondaryTopics": [ { "id": "st5b896e38-4921-4acc-af9a-a0f7460db134", "value": "Income stream withdrawal", "title": "Making a withdrawal | Income stream withdrawal", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st6ffe2f67-e134-4760-bcfe-7e258a93df95", "value": "Something else", "title": "Making a withdrawal | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] } ] }, { "id": "pt4f2799ae-d5bc-4c17-9954-bc4d7ceea069", "value": "Changing details", "secondaryTopics": [ { "id": "st63b0d648-920a-4826-9b5c-a539878f208b", "value": "Change of address ", "title": "Changing details | Change of address ", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st0687b84f-8e42-4d2a-9146-fec823a8fa5d", "value": "Update personal details", "title": "Changing details | Update personal details", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/update-details/Change-Details-Form.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st16038e4f-a016-4e3d-8981-82b8afec4b33", "value": "Power of Attorney", "title": "Changing details | Power of Attorney", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/advice/Power-Attorney-Advice-Form.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st652a9073-a527-4fac-bb42-e71e8106bbc5", "value": "Third Party Authority", "title": "Changing details | Third Party Authority", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/advice/Third-Party-Authority-Form.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st5d5e8839-9f3f-4296-ac68-1cd5ac7c708d", "value": "Changing payment frequency or amount", "title": "Changing my details | Changing payment frequency or amount", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st59d71bb0-a91a-4820-bda1-bce0007809bf", "value": "Something else", "title": "Changing details | Something else ", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt9e9b559d-a06f-4d41-a57d-52f0b3ccbca4", "value": "Manage beneficiaries", "secondaryTopics": [ { "id": "stbf1f80cb-6692-4bf5-b78e-c89f4d62e0bd", "value": "Binding beneficiary ", "title": "Manage beneficiaries | Binding beneficiary ", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/insurance/Binding-Death-Benefit-Nomination-Form.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st9cd18bbe-b57e-4dfd-a3c0-08d45cf62850", "value": "Binding beneficiary (Income Stream)", "title": "Manage beneficiaries | Binding beneficiary (Income Stream)", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/insurance/SIS-Binding-Death-Nomination-Form.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st965dfc11-9e16-4892-b155-ca3bed351f97", "value": "Renew a binding beneficiary (Income Stream)", "title": "Manage beneficiaries | Renew a binding beneficiary (Income Stream)", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "/content/dam/cbus/files/forms-publications/insurance/sis-renew-your-binding-nomination.pdf", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st93498483-2ab6-48b7-9aea-dec2fe554190", "value": "Non-binding beneficiary", "title": "Manage beneficiaries | Non-binding beneficiary", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login.html", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "sta70207f1-7519-45b9-a6bd-b98172455f66", "value": "Something else", "title": "Manage beneficiaries | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt3d105b1f-cec0-4a00-9e88-b8fe85ffaa65", "value": "Investments", "secondaryTopics": [ { "id": "st3bc3b145-4ad9-4ca0-ac2a-fa75ebc08a48", "value": "Changing investments", "title": "Investments | Changing investments", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "stf0782da6-c0b3-4a9d-92b0-12769a6fc315", "value": "Open or update self-managed super fund", "title": "Investments | Open or update self-managed super fund", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st7f307b46-7cb9-4f17-bdfd-c3eb6d4a6a39", "value": "Something else", "title": "Investments | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "ptb8e51eb9-cb9b-4430-a571-5d325b2183bd", "value": "Online account", "secondaryTopics": [ { "id": "st6ad6a0a8-f491-44ef-8c21-b226ead5c3ce", "value": "Resetting password", "title": "Online account | Resetting password", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st4ecbbda5-ee2d-46ab-baf3-f5d7d492b60d", "value": "Something else", "title": "Online account | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt8e4441dc-0155-4fc6-b7e3-2df6395b458e", "value": "Financial advice", "secondaryTopics": [ { "id": "st13201f79-de57-4fbc-a5f4-d3d75df5f433", "value": "Financial advice about my super or income stream", "title": "Financial advice | Financial advice about my super or income stream", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "stb81689cf-31cd-4a11-91be-2c36b64557ea", "value": "General enquiry ", "title": "Financial advice | General enquiry ", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "ptedae7159-1ba3-428d-a0bb-fa66a2ed1da5", "value": "General enquiries", "secondaryTopics": [ { "id": "st7d17ecaa-007e-4a47-aab6-a49ea94ead40", "value": "Make a complaint", "title": "General enquiries | Make a complaint", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/complaints", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st8424fd8e-a9fd-4d93-8559-3fd826444681", "value": "Request balance or statement ", "title": "General enquiries | Request balance or statement ", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "stde55bdb3-8195-4b5f-9d9e-169eb03d4434", "value": "General question", "title": "General enquiries | General question", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "true" } ] }, { "id": "ste7d3c327-4ec3-4885-8abf-560d1a75d458", "value": "Submit documentation", "title": "General enquiries | Submit documentation", "description": "The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "true" } ] }, { "id": "st8be02ee9-e096-4433-a7c4-68ef0ad681c6", "value": "Submitting legal papers", "title": "General enquiries | Submitting legal papers", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "acb4826c08-b22c-4926-8b02-de1a6602d1b4", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "id": "acd0f3aba3-f67a-4bc0-9430-f522d219a24e", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st62e3e77b-c0a0-4b7a-b7e7-ac4c2ad7bbb8", "value": "Media enquires", "title": "General enquiries | Media enquires", "description": "All Media and Public Relations enquiries", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_blank", "link": "mailto:media@cbussuper.com.au", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "true" } ] }, { "id": "sta31a7384-fd99-4b63-a55d-91ab772a648e", "value": "Something else", "title": "General enquiries | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/support/send-enquiry", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] } ] }, { "id": "pt79845aac-d728-4d38-bcd8-e284a9a35663", "value": "I'm an employer", "secondaryTopics": [ { "id": "stc40d2999-fe4c-4688-91da-68aa3ebdf4df", "value": "Issues accessing online account", "title": "I'm an employer | Issues accessing online account", "description": "The recommended way is often the quickest way.", "actionCards": [ { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "true", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] }, { "id": "st9038d8e4-d75f-43a8-95f9-7d03f0c1b6bb", "value": "Making contributions", "title": "I'm an employer | Making contributions", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "Mailto:employeradmin@cbussuper.com.au", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "st4ce4f1df-4a98-4e4e-a2a7-04516b4fc7de", "value": "Registering a new user", "title": "I'm an employer | Registering a new user", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "mailto:employeradmin@cbussuper.com.au", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "recommendedFlag": "false" } ] }, { "id": "stcc5c8985-fb45-499b-be7b-f883f11df0b7", "value": "Something else", "title": "I'm an employer | Something else", "description": "There are multiple ways to do this. The recommended way is often the quickest way.", "actionCards": [ { "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self", "link": "/content/cbus/manage-account/super/login", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "recommendedFlag": "true" }, { "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "recommendedFlag": "false", "hasChildren": false, "recommendedText": "Recommended", "linkTarget": "_self" } ] } ] } ], "actionCards": [ { "hasChildren": false, "linkTarget": "_self", "icon": "picture_as_pdf", "description": "Download relevant forms related to your query.", "titleStyling": "h3", "id": "ac9b2dd3b4-0971-41c8-9845-5b0df33dcfc6", "title": "Download form" }, { "hasChildren": false, "linkTarget": "_self", "icon": "mail", "description": "Send us a message and we’ll get back to you within a few days.", "titleStyling": "h3", "id": "acd9d5c22d-675b-477f-a9d0-65552b8a513c", "title": "Send a message" }, { "hasChildren": false, "linkTarget": "_self", "icon": "laptop_windows", "description": "Manage your account by logging in or registering for online access. ", "titleStyling": "h3", "id": "ac6eb1eda2-99f0-47d6-ae1d-4fafada4952f", "title": "Login or register" }, { "hasChildren": false, "linkTarget": "_self", "icon": "call", "description": "8am - 8pm (AEST/AEDT) Monday to Friday ", "titleStyling": "h3", "id": "ac152c09e4-ec14-43e9-8a2e-7f52937ca0ab", "title": "Call 1300 361 784" }, { "hasChildren": false, "linkTarget": "_self", "icon": "call", "description": "8am - 8pm (AEST/AEDT) Monday to Friday ", "titleStyling": "h3", "id": "acebe6fb26-0cc3-4817-acbe-17dca9aaf592", "title": "Call 1300 722 152" }, { "hasChildren": false, "linkTarget": "_self", "icon": "directions_walk", "link": "/content/cbus/support/find-us", "description": "Find your local Cbus Front Counter Service", "titleStyling": "h3", "id": "acb4826c08-b22c-4926-8b02-de1a6602d1b4", "title": "Find us" }, { "hasChildren": false, "linkTarget": "_self", "icon": "mail", "description": "FAO Proper Officer of United Super Pty Ltd | PO Box 24231 Melbourne VIC 3001", "titleStyling": "h3", "id": "acd0f3aba3-f67a-4bc0-9430-f522d219a24e", "title": "By post" } ] }
Our most common questions asked by members
8am - 8pm (AEST/AEDT) Monday to Friday.
Overseas Callers
+612 8571 6550
We are committed to serving all our members. This includes assisting members who have unique personal needs. Learn more about the services and resources available.
Learn moreIf you’re unhappy with our service or products it’s important we hear from you.
Make a complaint